Face ID and Fingerprint Sensor Repair in Raleigh
Face ID unavailable or fingerprint unlock not working? We test the phone, find the cause and tell you honestly what can be repaired.
4.9from 1,111 Google reviews- Walk-ins welcome
- Price before we start
- Many repairs done while you wait
Phone Repair Tech, 3241 Avent Ferry Road, #101, Raleigh, NC 27606
When Face ID or a fingerprint sensor stops working, you are left typing your passcode for everything, including payments. Common causes are a drop, water damage or a screen repair that disturbed nearby parts. Sometimes the cause is simpler, like a thick screen protector or dirt on the sensor.
Face ID and Touch ID parts are paired to the phone's board for security. That means some faults cannot be fixed by swapping parts, and we will not pretend otherwise. We test the phone first, explain what is causing the problem and tell you what is possible before any work starts.
Signs of a Face ID or fingerprint fault
- Face ID is not available message
- Move iPhone a little lower or higher message
- Fingerprint not recognized after a screen repair
- Home button Touch ID stopped working
- Face ID failed after water damage
- Phone asks for the passcode every time
How your repair works
- Bring it in or bookWalk in or book online. Let us know if the phone was dropped, got wet or had a recent repair elsewhere.
- Honest testWe test the sensor, the parts around it and the cables. You hear what is wrong, what can be done and the price before we start.
- Repair what can be repairedOften the fault is a damaged cable or a nearby part that can be fixed or replaced. If the paired sensor itself has failed, we explain your options.
- Check unlock with youWe set up Face ID or your fingerprint again with you and test unlocking and payments before you leave.
Phones we test and repair
We test Face ID on iPhone X through the iPhone 17 series, Touch ID on iPhone 8, iPhone SE models and iPads, and in-screen and side fingerprint sensors on Galaxy, Pixel and Motorola phones. Call (919) 616-9230 if you want to talk through your phone first.
Common questions
Can Face ID be repaired?
Sometimes. If the fault is a damaged flex cable or a part near the sensor, it can often be repaired. The Face ID sensor itself is paired to the phone, so if it has failed, replacing it is usually not possible. We test and tell you honestly.
Why did Face ID stop working after a screen repair?
Face ID sits above the screen, but a rough screen repair can damage the nearby flex cables or the earpiece assembly. We check those parts first, since they can often be repaired.
Can a fingerprint sensor be replaced?
On Android phones, an in-screen sensor often works again after a new screen and a fresh setup. On iPhone, the Touch ID button is paired to the board, so a new button may only work as a home button. We explain before you choose.
Will I lose my data?
No. We do not erase data for normal repairs, and testing Face ID or a fingerprint sensor does not touch your storage. Back up first if you can, as with any repair.
Bring it in today
3241 Avent Ferry Road, #101, Raleigh, NC 27606. Walk-ins welcome, or book a time online.
